Schweiz / Switzerland
Free shipping starting at an order value of CHF 100 (package shipping) and an order value of CHF 400 (shipping per logistics partner)
This does not apply to barbells and free weights, as they incur high shipping costs due to their heavy weight. There are no hidden costs for customs, tax, etc.
Order value below CHF 100: CHF 20,-
Shipment by a forwarding company (heavy items)
Order value below CHF 400: CHF 65,-
Barbells and weights
Order value below CHF 1000: CHF 45,-
There is free shipping if the order value is greater than CHF 400 and you order heavy items and barbells and weights at the same time.
We use DDP to deliver in Switzerland. This means there are no customs taxes or fees for the delivery of our products in Switzerland.
Please note that delivery does not include installation and building up of items. The shipping carriers only do curbside deliveries, goods are not carried into your house. If you would like to have our products delivered and installed in your home, please contact our store team in Geneva under 078 868 88 88.
We book your item for production immediately after we have received payment. Your item is shipped within 1 – 3 months.
We ship with GLS or other local carriers. We work with select shipping partners and carriers. Please understand that we cannot deliver to freight stations or P.O. boxes.
Returns and complaints
Satisfied customers are very important to us. Please contact us by telephone or email if there are problems, incorrect deliveries:
Telephone: +41 22 503 39 66
Service times: Mon – Thurs: 9:00 – 17:00, Fri: 9:00 – 15:00
If you are returning something, please let us know in advance per email or telephone and provide us with your customer number, order number and your full name. We ask you to contact us prior to returning your item, as we can arrange pick up from your home at a reduced price.
Please also be aware of § 9 of our General Terms & Conditions.
Do you also deliver to freight stations?
No, we do not deliver to freight stations. Due to the size and weight of most packages, we cannot deliver to freight stations or P.O. boxes. We also only deliver to the curbside and not to the site of installation. We ask for your understanding.